Skip to main content
Search our knowledge base for answers to frequently asked questions.
Find our featured articles and guides here
How do I know if I am registered?
Can I change my race distance?
Can I Defer?
Can I convert my in-person run to the Virtual Race?
Can I change my starting corral?
How do I update my estimated finish time?
See all 7 articles
Cancellations / Refunds / Event Dates
Can I request a refund?
Can I transfer my registration to another runner?
When and where is packet pickup happening?
If I can't attend packet pick up, can a friend or family member pick up packet and race bib for me?
What do I need to bring with me to packet pickup?
Are walkers allowed on the course?
Are strollers allowed on the course?
Are music players, phones, GPS trackers or other personal electronics allowed on the course?
Course Time Requirements
What is the course limit for the 5K?
What is the course limit for the 10K?
What is the course limit for the Half Marathon?
Where can I find elevation profiles for the races?
Where can I see course maps for the races?
Virtual Race Info
How do I complete a virtual race?
I registered for a virtual event, whats next?
Where can I pick up my challenge medals?
Do I need to mark anything special for my challenge during registration?
What do I receive for completing the eligibility challenges?
How will I know if I am eligible for a challenge?
I had my bib mailed, where do I pick up my race shirt?
How do I get my Race Bib?
How do I find my bib number?
Can I have my bib mailed to me if I am already registered?
Can I change my shirt size?
Where can I find a size chart for race shirts?
Race Photos and Results
Can I request a correction be made to my race results?
Where can I find my race results?
How are race results tracked?
Where can I find the photos taken during the race?
What if I forgot to pick up my gear bag after the race?
What do I do if I lose something on race day?
Where should I store my stuff on race day?
Are hydration packs allowed on the course?
What is available to me at all water stops?
Can I add Bart/ Bus tickets after I'm registered?
How do I get to the start line by public transportation, busing or car?
Run for a Charity
Can I register through a charity?
Who are the sponsors of the race?