General FAQs

Manage Registration

• Can I Defer?
• How do I join a team?
• How do I know if I am registered?
• Can I change my race distance?
• Can I convert my in-person run to the Virtual Race?
• Can I change my starting corral?

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Cancellations / Refunds / Event Dates

• Can I request a refund?
• Can I transfer my registration to another runner?

Packet Pickup

• When and where is packet pickup happening?
• If I can't attend packet pick up, can a friend or family member pick up packet and race bib for me?
• What do I need to bring with me to packet pickup?

Course Rules

• Are walkers allowed on the course?
• Are strollers allowed on the course?
• Are music players, phones, GPS trackers or other personal electronics allowed on the course?

Course Time Requirements

• What is the course limit for the 5K?
• What is the course limit for the 10K?
• What is the course limit for the Half Marathon?

Course Maps

• Where can I find elevation profiles for the races?
• Where can I see course maps for the races?

Virtual Race Info

• How do I complete a virtual race?
• I registered for a virtual event, whats next?

Challenge Eligibility

• Where can I pick up my challenge medals?
• Do I need to mark anything special for my challenge during registration?
• What do I receive for completing the eligibility challenges?
• How will I know if I am eligible for a challenge?

Bibs

• I had my bib mailed, where do I pick up my race shirt?
• Can I have my bib mailed to me if I am already registered?
• How do I get my Race Bib?
• How do I find my bib number?

Shirts

• Can I change my shirt size?
• What are the shirt sizes?

Race Photos and Results

• Can I request a correction be made to my race results?
• Where can I find my race results?
• How are race results tracked?
• Where can I find the photos taken during the race?

Gear Check

• What if I forgot to pick up my gear bag after the race?
• What do I do if I lose something on race day?
• Where should I store my stuff on race day?

Hydration

• Are hydration packs allowed on the course?
• What is available to me at all water stops?

Transportation

• Can I add Bart/ Bus tickets after I'm registered?
• How do I get to the start line by public transportation, busing or car?

Run for a Charity

• Can I register through a charity?

Sponsors

• Who are the sponsors of the race?